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2005 Goals and Objectives - Store 6636
Correct Staffing
Increase Profits
Digital Photo/Video
Wireless
Home Theater
Recruiting

Hiring

Training

(MIT)

Control Payroll

RSSP

Dish Network

Batteries

Monster

Proper Display

Training

Model Quantity

Accessories

RSSP

RSAP

Training

Plans

Model Quantities

Accessories

RSSP

RSAP

Store Display

Promotion

Accessories

Monster

RSSP

RSAP

Correct Staffing

Recruiting: Working with customers to find available candidates. Talking to colleges and trade schools to find competant, available and interested candidates.

Hiring: Pre-qualifying applicants and looking for the right people. Interviewing and testing the best.

Training: Fast-Track during first week. RWays / Wireless / Satellite / Digital Photo & Video / RSSP / Sales.

MIT: Hire the best. Look for individuals with the drive and capabilities to advance within RS.

Increase Profits

Control Payroll: Staff properly for taking care of customers along with handling the store needs (cleaning, straightening, putting away orders, RWays, etc.)

RSSP: Properly train the staff to offer service plans. Make service plans a part of every sale.

Dish Network: Increase offering. Make sure customers know that we have Dish available. Properly train the staff on plans and sales techniques.

Batteries: Assume the sale. When selling anything that requires batteries automatically pull them and add them on. Also offer 4-4-10s to anyone purchasing batteries.

Monster: Add Monster cables on to every sale. Think Monster first at all times. Always offer a Monster cable with any product requiring cables.

Digital Photography and Video

Proper Display: Get the base and platform necessary to display the digital cameras. (Chesterfield Mall?) Set up a camera and printer to demo.

Training: Make sure all associates understand digitial photography and video. what the equipment can and cant do. How to demo it.

Model Quantity: Get cameras and camcorders to fully stock the store. Make sure that we have a suffecient supply to sell.

Accessories: Add-ons. Batteries, cases, memory cards, memory card readers, tapes.

RSSP: Properly train the staff to offer service plans. Make service plans a part of every sale.

RSAP: Offer the card with every sale over $50. This would include all cameras and camcorders.

Wireless / WIndex

Training: EROS and FAST. Make sure every employee carries a phone that they can demo. Everyone should know the current plans and available packages. Frequent Role-Plays.

Plans: Have all plan brochures available. Train on qualifying to offer the proper plan for the customers needs.

Model Quantities: Have all available phones on display. Make sure we have enough phones on hand to cover our customers needs.

Accessories / WIndex: Leather cases, clips, batteries, headsets, CLAs, RSSP. Offer and add-on to every sale.

RSSP: Properly train the staff to offer service plans. Make service plans a part of every sale.

RSAP: Offer the card with every sale over $50. This would include all phone sales and increases opportunities for add-on sales.

Home Theater

Store Display: Get HE wall updated and set up to planogram. Set up rear speakers. Make sure all portable TVs are operational. Have surround sound setup and available for demonstration.

Promotion: Let customers know what we have available and what we can do for them. How we can improve their home entertainment.

Accessories: Speaker wire, extenders, cables, speakers, brackets, AV transmitters, a/b switches...

Monster: Add Monster cables on to every sale. Think Monster first at all times and always offer a Monster cable with any product requiring cables.

RSSP: Properly train the staff to offer service plans. Make service plans a part of every sale.

RSAP: Offer the card with every sale over $50. This would include all phone sales and increases opportunities for add-on sales.


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